Refund Policy

Failed animations

If an animation fails, times out, or is stopped by a safety filter, the credits for that attempt return to your balance automatically. You do not need to ask. This is a return of credits, not a separate card refund.

Unused credits within 7 days

You can ask for a refund within 7 days of a credit pack purchase or a subscription charge. We refund the unused part. A purchase with every credit unused is refunded in full. A purchase you have partly used is refunded in proportion to the credits left. The refunded credits are removed from your balance.

Delivered animations

Credits spent on an animation that was delivered are not refundable, including when the motion or the drawing looks different from what you expected.

Billing errors

If you were charged twice, or charged an amount you did not agree to, we refund that charge in full.

How to ask

• Contact us from the Support page using the address on your account.
• Include the receipt or order and the reason.
• We aim to reply within 3 business days. An approved refund is sent by Stripe to the original payment method.

Contact us before your bank

Contact us first. If you open a chargeback for a purchase you made, we may pause the account while it is reviewed. Repeated chargebacks may lead to the account being closed, as described in the Terms of Service.

Other rights

This policy does not limit rights you have under consumer law where you live.